Frequently asked questions

Everything you need to know.

Questions from UK timber contractors, structural engineers, architects and self-builders about Rothoblaas products, engineering support, delivery and trade accounts.

🔩 Ordering & Products 📐 Engineering support 🚚 Delivery & dispatch 💳 Trade accounts 🌿 Sustainability
🔩
Ordering & Products
Are you an authorised Rothoblaas distributor? +
Yes — TimbA Systems is an authorised Rothoblaas UK distributor. We supply the full product range including structural screws, connectors, membranes, airtightness systems, soundproofing and seismic devices.
What Rothoblaas products do you stock? +
We stock the complete Rothoblaas range including the VGZ and VGS structural screws, HBS timber-to-timber screws, KOP and KPA post bases, TLL angle brackets, membranes, DECK BAND UV decking connectors, and much more. If you can't find a product, contact us — we can source anything from the Rothoblaas catalogue.
Can I order just one box? +
Yes — minimum order is one box. No minimum order value, though free delivery applies on orders over £100 ex VAT.
Do you supply the full Rothoblaas catalogue? +
Yes — we have access to the complete Rothoblaas catalogue including products not listed on our website. Contact us for unlisted products, custom quantities or project volumes.
📐
Engineering support
Do you provide structural engineering support? +
Yes — we have in-house structural engineers specialising in mass timber, CLT and glulam connections. Send us a drawing or sketch and we'll respond within 24 hours with a scope and fee estimate.
What is Eurocode 5 and do you design to it? +
Eurocode 5 is the European structural design standard for timber. All our structural calculations are produced to Eurocode 5 and are compliant with UK Building Regulations. We're familiar with the UK National Annexes.
Can you help with CLT and glulam connection design? +
Yes — connection design for CLT, glulam and timber frame is our core expertise. We can design connections using Rothoblaas products and produce calculations, drawings and fixing schedules.
Do you provide structural calculations for building control? +
Yes — we produce structural calculations and drawings suitable for building control submission. We can also liaise with building control on your behalf if required.
How much does engineering support cost? +
Engineering fees are quoted on a project basis. Simple connection checks start from £500. Full structural packages for mass timber projects are quoted individually. Contact us for a fee estimate.
🚚
Delivery & dispatch
How quickly do you dispatch Rothoblaas products? +
Stocked items dispatch on our next weekly Thursday consolidated freight run. Most orders arrive within 5–7 working days. Ask about our express service for urgent requirements.
Do you offer next-day delivery? +
We offer next-day delivery on selected stocked items — contact us to check availability. Our standard weekly consolidated dispatch from Italy arrives in 5–7 working days.
What is the delivery cost? +
UK delivery is £15 flat fee on all orders. Orders over £100 ex VAT qualify for free delivery. We do not charge per-item delivery fees.
Do you ship outside the UK? +
We currently ship to mainland UK only. For Northern Ireland, Scottish Highlands and islands, contact us for a delivery quote. We do not ship to Republic of Ireland or Europe at this time.
How are large orders delivered? +
Large project orders are delivered by pallet freight to your site or fabricator's yard. We coordinate delivery timing with you in advance and provide tracking information.
💳
Trade accounts & pricing
Do you offer trade pricing? +
Yes — trade accounts receive automatic price discounts shown when logged in. Discounts increase at 5+ boxes, 25+ boxes and project volume tiers. Contact us to discuss bespoke project pricing.
How do I open a trade account? +
Apply for a trade account by registering on our website and selecting Trade Account at checkout, or email us at info@timbasystems.com. We'll set up your account within 24 hours.
Do you offer credit terms? +
Yes — Net 30 credit terms are available for established contractors after a first successful order. Apply by contacting our accounts team. We may request trade references for new accounts.
Can I get project pricing for large orders? +
Yes — for large project orders we offer bespoke pricing outside our standard website prices. Send us your fixing schedule or bill of materials and we'll provide a competitive project quote.
Do you issue VAT invoices? +
Yes — all orders include a full VAT invoice sent automatically by email. Our VAT registration number is GB 489884695. We are UK VAT registered.
🌿
Sustainability & certification
Are Rothoblaas products sustainably sourced? +
Yes — Rothoblaas sources materials from certified sustainable suppliers and holds multiple environmental certifications. Their manufacturing facilities in Bolzano, Italy operate to high environmental standards.
Do you offer FSC certified timber products? +
Yes — our CLT and glulam supply partners (Artonal and Xlam Dolomiti) offer FSC and PEFC certified products. Documentation is available on request for planning and building control submissions.
Can you support a Life Cycle Assessment (LCA)? +
Yes — we work with One Click LCA to provide Life Cycle Assessment support for mass timber projects. LCA is increasingly required for planning applications and BREEAM/LEED certification.
How does timber construction compare to concrete for carbon? +
Timber construction typically produces 60–90% less embodied carbon than equivalent concrete structures. Each cubic metre of structural timber sequesters approximately 1 tonne of CO₂ — making mass timber one of the most climate-positive building choices available.
Do you provide Environmental Product Declarations (EPDs)? +
Yes — Environmental Product Declarations are available for most Rothoblaas products and for our CLT and glulam supply. Contact us for specific EPD documentation for your project.
Still have a question?
Our engineering desk responds within 4 hours on working days.