Terms of service

Last updated: 10 October 2025

1. Who we are

These terms govern your use of our website https://timbasystems.com and any purchases made through it.
By using the site or placing an order, you agree to these terms.

We sell and deliver only within the United Kingdom (mainland and any listed exclusions).
You must be at least 18 years old to place an order. Trade accounts are available to registered UK businesses only.

Building materials may vary in colour or finish due to manufacturing tolerances and batch differences.
Dimensions, weights and coverage are approximate. Always check technical data sheets and order sufficient quantities from the same batch where relevant.
Professional installation may be required. You are responsible for ensuring suitability for your intended use and compliance with building regulations.
All Rothoblaas products are supplied with relevant technical datasheets, ETAs and Declarations of Performance on request.

Prices are shown in GBP excluding VAT unless stated. VAT at 20% is added at checkout.
We may change prices at any time, but confirmed orders are not affected.
Accepted payment methods: online through our payment gateway. Payment is taken at order placement.

After you place an order, you will receive an acknowledgement email. This is not acceptance.
Acceptance occurs when we dispatch the goods and send a dispatch confirmation. The contract covers only the goods dispatched.
We may refuse or cancel an order (for example, product unavailable, pricing error, failed checks). Refunds will be issued promptly if payment has been taken.
If an item is unavailable, we will contact you with options: wait, substitute equivalent, or cancel for a refund. We will not substitute without your consent.

Delivery is to UK addresses only. See our Shipping Policy for timeframes, costs, access requirements and kerbside delivery terms.
A £15 flat delivery fee applies to all UK orders under £100 ex VAT. Orders over £100 ex VAT qualify for free delivery.
Risk passes to you upon delivery. Title passes when we receive full payment.
Please inspect goods on delivery. Note any damage on the delivery note and notify us within 48 hours with photos.

Your statutory rights under the Consumer Rights Act 2015 apply (goods must be as described, of satisfactory quality and fit for purpose).
For distance sales, your cancellation rights are set out in our Returns, Refunds & Cancellations Policy, including exceptions for cut-to-size, made-to-order and perishable / setting products.
If goods are faulty or arrive damaged, contact us promptly. Remedies may include repair, replacement or refund according to law and our Returns Policy.

Keep your account details confidential and notify us of unauthorised use.
Do not misuse our site (for example, introduce malware, scrape content, infringe IP).

We are not liable for loss of profits, business interruption or indirect / consequential loss. We do not exclude liability where unlawful (for example, death or personal injury caused by negligence, or fraud).
You are responsible for ensuring products meet your project requirements and are installed correctly.
We are not responsible for delays or failures caused by events beyond our reasonable control (for example, extreme weather, supply chain disruptions).

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are in Scotland or Northern Ireland, you may bring proceedings there.

We may update these terms. The version displayed at checkout applies to your order.
If you have a complaint, contact us at info@timbasystems.com. We aim to respond within 2 working days.