Privacy Policy
Last updated: 10/10/2025
1. Who we are and how to contact us
- Controller: TIMBA SYSTEMS LTD, 17th January 2025
- Email: info@timbasystems.com | Phone: +44 7312 157434
2. The data we collect
- Identity: name, company, job title.
- Contact: billing/delivery addresses, email, phone.
- Transaction: order details, payments (processed by our payment provider—no full card numbers stored by us).
- Technical: IP address, device/browser data, cookies.
- Usage: pages visited, interactions, preferences.
- Communications: emails, chat, support requests.
3. Why we use your data (lawful bases)
- To process and deliver orders, manage payments, and provide customer service (contract).
- To manage your account and communications (contract/legitimate interests).
- To prevent fraud and secure our services (legitimate interests).
- To comply with legal obligations (e.g., tax, accounting).
- Marketing communications with your consent, or soft opt‑in for existing customers about similar products. You can opt out anytime.
4. Sharing your data
- Service providers acting on our instructions, such as:
- Payment processors: [Name(s)]
- Delivery and logistics partners: [Name(s)]
- IT hosting, analytics, customer support tools
- Professional advisers, law enforcement, or regulators where required.
- We do not sell your personal data.
5. International transfers
- We store data in the UK/EEA where possible. If we transfer data outside the UK/EEA, we use appropriate safeguards (UK adequacy regulations or UK IDTA/Standard Contractual Clauses).
6. Data retention
- Orders and invoices: kept for at least 6 years for tax/accounting.
- Accounts and communications: kept while active and for [X] years after last interaction.
- Cookies: see Cookie Policy for retention.
7. Your rights
- Access, rectification, erasure, restriction, portability, and objection to processing.
- Right to withdraw consent at any time where processing is based on consent.
- Right to object to direct marketing.
- To exercise rights: contact info@timbasystems.com. We respond within one month.
- You can complain to the ICO at ico.org.uk, but please contact us first so we can help.
8. Security
- We use technical and organisational measures: encryption in transit (HTTPS), access controls, and staff training. No method is 100% secure, but we strive to protect your data.
9. Children
- Our services are not intended for children. We do not knowingly collect data from under‑18s.
10. Changes to this policy
- We may update this policy and will post the new version with an updated date.
Thank you,
TimbA Systems Team